1. How do I enter into a contract?
A contract is entered into by returning a signed registration form to us. You will receive a registration confirmation by e-mail, together with the amount of the course fee.
2. How many course hours must I book?
We will agree on a contract length and an hourly equivalent.
3. When must I settle payment?
The course fee must be settled in advance of the commencement of the course. For course lengths longer than three months, payment installments can be designated.
If payment is not received within the agreed timeframe, you forfeit the course booking.
4. Notice periods for contract cancellation
If the contract is cancelled up to four weeks of the course start date, ISEU will retain a handling charge of € 100,– will be retained. If the contract is cancelled up to 2 working days of the course start date, ISEU will retain 50% of the teaching fee for the first teaching week, in addition to a handling charge of € 100,–. If the contract is cancelled within 2 working days of the course start date, ISEU will retain 100% of the teaching fee for the first teaching week, in addition to a handling charge of € 100,–. Notice should be provided in writing, and/r by email. The time of notice begins from the time received by ISEU.
5. How are appointments scheduled?
You may nominate appointment times for the duration of the contract.
6. Can I reschedule appointments?
Yes, you may change appointment times at any time, based on mutual availabilities.
7. What if I cannot attend an appointment?
Agreed teaching appointments can be cancelled 2 working days (Monday till Friday) until 18 00. Appointments after week-ends and holidays must be cancelled in the last working day prior to it (Monday till Friday). Cancelling later will result in no substitute appointments, however travel costs will not be charged. One off cancelled appointments must be rescheduled within the following 6 weeks. Pair and group classes will take place with remaining participants if individual participants do not attend or cancel.Cancellation guidelines also apply to videoconference appointments.
8. How do I cancel an appointment?
Cancellations must be communicated either by telephone or voice mail, or electronically by email. The notice time will be when your message is received by ISEU. When practical you may also reschedule directly with your teacher, with the same cancellation rules Cancellations and rescheduling will be documented on attendance listing.
9. What happens during unexpected long absence?
Guidelines set out in 7 above apply to the first week. Subsequent weeks can be rescheduled within the following 6 months.
10. What happens if I arrive late for a lesson?
If you arrive late for the commencement of a lession, the elapsed time is forfeited. If the teacher is late, they must make up for the lost time at a suitable time.
11. Must I purchase a textbook?
All the necessary teaching material and – if provided – the e-learning is included.
12. How to I extend a contract?
No new registration form is required for conract extension. Upon greement and payment of the course fee a new contract is automatically entered into with the same conditions as the original contract.
13. Can I substitute an in-person lesson with a web conference?
When it is possible for the teacher to arrange then you may replace in-person lesson with web conferences. With extended or planned absences, you can agree with your teacher to schedule web conference lessons instead of in-person appointments.
14. Additional arrangements for web conferences
The teacher will ensure a stable Internet connection from their end and no responsibility for connection issues arising from the participant will be taken. Therefore connection failures or time delays will not compensated by the teacher. Participants will be compensated if fault originates from the teacher‘s equipment.
For web conferences the same cancellation and delay conditions apply as for in person courses.
15. Severability clause
In case where one or more of the provisions contained in the agreement shall for any reason be held invalid, illegal or unenforceable in any respect, such invalidity, illegality or unenforceability shall not affect the other provisions of this agreement. The parties agree to replace, to the extent possible, any invalid provision with valid provision that comes as close as possible to the original economic intent of the parties.